Customer Satisfaction Guarantee
At Kneesoushineea, we want you to be completely satisfied with your purchase of our premium fashion and luxury accessories. If for any reason you are not satisfied, we offer a straightforward return and exchange process designed to ensure your complete peace of mind.
Return Period
You may return eligible items within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:
- Items must be unworn, unwashed, and in their original condition
- All original tags must be attached and intact
- Accessories must be returned in their original packaging
- Items must not show any signs of wear or use
- Original receipt or proof of purchase must be provided
Eligible Items for Return
The following items are eligible for return when they meet our return conditions:
- Clothing items with original tags attached and in unworn condition
- Accessories in original packaging and unused condition
- Items that have not been altered, customized, or modified
- Products that are not marked as final sale or clearance
- Items purchased at full price or during promotional periods
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Items marked as final sale, clearance, or non-returnable
- Worn, washed, altered, or damaged clothing
- Accessories that have been used or show signs of wear
- Custom or bespoke items made to your specifications
- Items without original tags, packaging, or proof of purchase
- Gift cards and promotional items
How to Return an Item
To initiate a return, please follow these simple steps:
- Contact our customer service team at chat@kneesoushineea.world or call +1 919-322-5046
- Provide your order number, item details, and reason for return
- Receive return authorization and detailed shipping instructions
- Pack the item securely in its original packaging with all tags attached
- Ship the item to the address provided using a trackable shipping method
- Keep your tracking number for reference
Refunds and Processing
Once we receive and inspect your returned item, we will process your refund according to the following timeline:
- Inspection of returned items: 2-3 business days upon receipt
- Refund processing: 5-7 business days after approval
- Refunds will be issued to the original payment method
- You will receive an email confirmation once the refund is processed
- Original shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are the responsibility of the customer
Exchanges
We are happy to exchange items for a different size, color, or style, subject to availability. To request an exchange:
- Contact us with your exchange request
- Specify the item you wish to receive in exchange
- We will confirm availability and provide instructions
- If the desired item is not available, we will process a refund instead
- Exchanges are subject to the same conditions as returns
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately:
- Contact us within 48 hours of receiving the item
- Provide photos of the damage or defect
- Include your order number and item details
- We will arrange for a replacement or full refund at no charge to you
- Return shipping costs will be covered by us
International Returns
For international customers:
- International customers are responsible for return shipping costs
- Any customs fees or import duties are non-refundable
- We recommend using a trackable shipping service with insurance
- Returns must comply with all applicable customs regulations
- Processing times may be longer for international returns
In-Store Returns
If you are in the Raleigh area, you may return items in person at our showroom:
- Visit us at 4111 New Bern Ave suite 133-1, Raleigh, NC 27610
- Bring your order confirmation and the item in its original condition
- Our staff will inspect the item and process your return immediately
- In-store returns are processed faster than mail returns
- Store hours: Monday-Friday 10:00 AM - 7:00 PM, Saturday-Sunday 11:00 AM - 6:00 PM